Returns and Exchanges

To initiate a return or exchange, contact me within 3 days of delivery. Ship item(s) back within 7 days of delivery.

For custom orders I don’t accept cancellations. but please contact me if you have any problems with your order.

The following items can’t be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Digital downloads

Conditions of return

All items purchased through Lydia Hawk Designs are 100% handmade. For this reason, every item will be shipped from its origin location in pristine condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.