Shipping:

All items are shipped within 1 – 2 days of purchase unless otherwise stated in the item description. Certain specialty items require longer to make but will come with clear communication about time frame.

In the event that materials are not available for a 1 – 2 day turnaround, an email will be sent notifying the customer so they have the opportunity to cancel the order.

Returns and Exchanges:

To initiate a return or exchange, contact me within 3 days of delivery. Ship item(s) back within 7 days of delivery.

For custom orders I don’t accept cancellations. but please contact me if you have any problems with your order.

The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Face Masks
  • Digital downloads

 

Conditions of return:

All items purchased through Lydia Hawk Designs are 100% handmade. For this reason, every item will be shipped from its origin location in pristine condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Providing incorrect address at checkout:

If incorrect address is provided by the Buyer at checkout, the item will be refunded, but not the shipping cost. Buyer can then choose to purchase the item a second time and enter the correct address so that the item can be properly processed and tracked with the new order.

Commercial Use License for Digital Downloads

The following applies to digital downloads.

Allowed:

  • Use our digital resources for personal projects.
  • Use our digital resources in educational materials.
  • Use our digital resources for commercial projects (see exclusions below).
  • Use our digital resources in an unlimited number of projects with an unlimited number of sales.

Not allowed:

  • Resell, re-distribute, or share our digital resources as-is or where the resource can be extracted as-is.
  • Claim copyrights to the resources.
  • Use the resource on print-on-demand sites (Zazzle, Cafepress, Amazon Merch, etc.).
  • Use the resources in mass commercial production, defined as where you are working with a commercial production company to create something that will be mass produced and sold on a large scale. If you are a small business selling handmade/drop-shipped physical items, you likely do not need a Mass Production License. If you think you may need a Mass Production License, please contact us with the details of your project for a price quote.

If you have any questions about this policy, please contact us at admin[at]lydiahawk.com.

Attribution

If you would like to use my patterns to sell the finished product, please use the following attribution and link to my website:

Copyright Lydia Hawk Designs: https://lydiahawk.com